Effective Date: July 20, 2026
CityKnown LLC is dedicated to providing high-quality travel inspiration and city discovery experiences through our website. This Refund Policy has been created to clearly explain our practices regarding payments, refunds, and related matters.
General Approach to Refunds
At present, the vast majority of content available on CityKnown is offered completely free of charge. This includes all articles, city guides, seasonal recommendations, and other travel inspiration materials. Because we do not charge users for accessing or reading our content, we do not process refunds for the use of the website itself. Our goal is to make valuable travel information accessible to everyone without financial barriers.
Newsletter and Subscription Services
Subscribing to our monthly newsletter or any other free updates is voluntary and provided at no cost. Users can join and leave the mailing list at any time using the unsubscribe link included in every email. Since these services are free, no monetary refunds apply. We respect your inbox and make it easy to manage your communication preferences with us.
Future Paid Features or Services
Although CityKnown currently operates as a free platform, we may introduce optional paid features, premium guides, or special services in the future. Should any paid offerings become available, we will publish a clear and detailed refund policy specifically for those services. Any such policy will be displayed prominently before purchase and will outline the exact terms, conditions, and timeframes for requesting refunds. Until then, this section serves only as a notice of possible future changes.
Our Commitment to Transparency
We believe in being open and honest with our users. If you ever experience any technical issues while using the website or have concerns about how our services are delivered, we encourage you to reach out to us directly. While we cannot offer refunds for free content, we are always willing to listen to feedback and work toward improving the user experience. Your satisfaction as a traveler and reader is important to us.
How to Contact Us
If you have any questions, concerns, or would like clarification regarding this Refund Policy, please do not hesitate to get in touch with our team. We aim to respond to all inquiries within a reasonable time.
CityKnown LLC
[email protected]
+1 435-655-9602
6699 N Landmark Dr C130
Park City, UT 84098
United States
We appreciate your understanding and thank you for choosing CityKnown as your source of travel inspiration. Our team remains committed to creating a helpful and trustworthy platform for discovering cities that match your unique travel desires. We continuously work to improve our services and policies to better serve our growing community of travelers.